Alexa Terms of Use

Last Updated: 20 October 2023

This is an agreement between you and Amazon Australia Services, Inc. (with its affiliates, "Amazon" or "we"). Before using Alexa, please read these Alexa Terms of Use, including the Alexa Communication Schedule, and the Conditions of Use & Sale (collectively, this "Agreement"). When you use Alexa, you will also be subject to rules and policies applicable to Alexa. By using Alexa, you agree to the terms of this Agreement on behalf of yourself and all other persons who use Alexa under your account. If you do not accept the terms of this Agreement, then you may not use Alexa.

These Alexa Terms of Use are “Service Terms” under the Conditions of Use and the Conditions of Use should be read in conjunction with these Alexa Terms of Use. In the event of a conflict between these Alexa Terms of Use and the Conditions of Use, these terms will prevail. Please review our Privacy Notice and Cookies & Internet Advertising Policy to understand how we collect and process your personal information through the Service.

For the purpose of these Alexa Terms of Use:

"Alexa" means Amazon's Alexa voice services, which includes Third Party Services, digital content, Software, the Alexa App, and support and other related services.

"Alexa App" means the app or website provided by Amazon that provides access to Alexa, Alexa's settings, Alexa-related content, and other information.

"Alexa Enabled Product" means any product or application that enables access to Alexa, such as Amazon Echo devices and the Alexa App.

"Alexa Interactions" means all information related to your use of Alexa and Alexa Enabled Products, including your voice and other inputs, responses provided to you through Alexa, information we receive in connection with Third Party Services and Auxiliary Products you use, and information and content you provide or receive through the Alexa App.

"Auxiliary Product" means any product you can interact with or operate using an Alexa Enabled Product, including smart home devices such as lights, switches, and thermostats.

"Software" means all software that we make available to you for use in connection with Alexa.

"Third Party Service" means any Alexa skill or other service or application provided by a third party that we make available to you for use on or through Alexa.

1. Alexa

1.1. Alexa. An Alexa Enabled Product and internet connection are required to access and use Alexa. Some Alexa services may not be available in all areas or on all Alexa Enabled Products and may require separate subscriptions.

1.2 Use of the Software. You may use the Software only on or through an Alexa Enabled Product or Auxiliary Product, and you may only make personal and non-commercial use of Alexa. For additional terms that apply to the Software, see the software terms contained in the Conditions of Use & Sale and the terms contained in the Legal & Compliance section in the Help menu of your Alexa App.

1.3 Alexa Interactions. You control Alexa with your voice. Alexa records and sends audio to the cloud when you interact with Alexa. Amazon processes and retains your Alexa Interactions, such as your voice inputs, music playlists, and your Alexa to-do and shopping lists, in the cloud to provide, personalise, and improve our services. Learn more about Alexa, including how to delete voice recordings associated with your account and manage our use of those voice recordings.

1.4 Voice Purchasing. Alexa allows voice purchasing of physical and digital products and services, including subscriptions, from Amazon and other sellers using your default Amazon payment and shipping settings (an "Amazon-Processed Purchase"). You can require a speakable confirmation code, turn off voice purchasing, and see product and order details for Amazon Processed Purchases in your Alexa App. Learn more. These settings may not apply to purchases that are not Amazon-Processed Purchases (such as when you provide a credit card directly to the provider of a Third-Party Service), and we are not a party to, and have no responsibility for, any such purchases. Amazon-Processed Purchases are subject to the Privacy Notice, Conditions of Use & Sale, and, in the case of a subscription, the terms for the applicable service. Learn more.

If you make an Amazon-Processed Purchase of, or start a free trial for, a subscription, unless you notify us before a charge that you want to cancel or do not want to automatically renew your subscription, you understand your subscription will automatically continue at the applicable subscription price at the end of the free trial period (if any) and each renewal period, and you authorize us (without notice to you, unless required by applicable law) to collect the subscription price and any taxes using any payment method we have on record for you. For any subscription for an Amazon service, please see the terms of use for that service for applicable cancellation, pricing, and refund terms.

You can find more information about Amazon-Processed Purchases in our Alexa and Alexa Device FAQs, including applicable terms, return and refund policies, and how to cancel subscriptions.

1.5 Voice ID. You can create a voice ID, so Alexa can call you by name and do more to personalise your experience. When you create a voice ID, Alexa uses recordings of your voice to create an acoustic model of your voice characteristics and to update that model over time to improve Alexa’s ability to recognise you. If Alexa recognises your voice when you are using a third-party skill, that skill may receive a numeric identifier that allows it to distinguish you from other users in your household to better personalise your experience. You can delete your voice ID or turn off personalisation of third-party skills based on voice ID. Learn more about voice ID. Learn more about voice ID.

1.6 Visual ID. You can create a visual ID on compatible Echo Show devices, so Alexa can recognise you, display content specific to you on the device’s home screen, and further personalise your experience. For example, when your face is detected, Alexa may send a signal to the cloud to deliver reminders and information relevant to you. Visual ID uses images of your face to create a numeric representation of your facial characteristics and updates this representation over time to improve Alexa’s ability to recognise you. When a person is within the field of view of the device’s camera, the device uses on-device processing to attempt to match that person with the visual IDs of enrolled users. You can delete your visual ID at any time. Learn more about visual ID.

2. Third Party Services; Third Party Products.

2.1 Third Party Services. If you use a Third Party Service, we may exchange related information with that service, such as your postcode when you ask for the weather, your custom music stations, information about your Auxiliary Products, or the content of your requests. The third parties that provide Third Party Services may be located in other countries. Your use of any Third Party Service is subject to this Agreement and any third party terms applicable to such Third Party Service. Certain of these third party terms can be found in the Legal Notices section of your Alexa App, or may be linked from your Alexa App, and may be updated from time to time. If you do not accept the third party terms applicable to a Third Party Service, do not use that Third Party Service. When using a Third Party Service, you are responsible for any information you provide to the third party. Amazon has no responsibility or liability for Third Party Services. Publishers of Third Party Services may change or discontinue the functionality or features of their Third Party Service.

2.2 Third Party Products. Alexa Enabled Products and Auxiliary Products include third party products that Amazon does not manufacture or develop. Amazon may automatically update the firmware for certain Auxiliary Products on behalf of the applicable manufacturer. To the extent permitted by law, Amazon has no responsibility or liability for such third party products or manufacturer-provided firmware.

3. General

3.1 Information. The Software will provide Amazon with information about your use of Alexa, your Alexa Interactions, and your Alexa Enabled Products and Auxiliary Products (such as device type, name, features, status, network connectivity, and location). This information may be stored on servers outside the country in which you live. We will handle any information we receive in accordance with the Privacy Notice.

3.2 Functionality; Content. To the extent permitted by law, we do not guarantee that Alexa or its functionality or content (including traffic, health, or stock information) is accurate, reliable, always available, or complete. You may encounter content through Alexa that you find offensive, indecent, or objectionable. Amazon has no responsibility or liability for such content.

3.3 Changes to Alexa; Amendments. We may change, suspend, or discontinue Alexa, or any part of it, in accordance with the Conditions of Use. We may amend any of this Agreement's terms in accordance with the Conditions of Use. Where we make a materially adverse change, we will provide you with written notice via email or reasonably substitutable means. Whether a change is materially adverse will be determined by Amazon, acting reasonably. Your continued use of Alexa after the effective date of the revised Agreement constitutes your acceptance of the terms. You may at any time, cease using Alexa in the event of any such change.

3.4 Geographic Restrictions. You may access and use Alexa only in Australia, New Zealand and other select locations. We may restrict access to Alexa from other locations.

3.5 Termination. Amazon reserves the right to suspend or terminate this Agreement in accordance with the Conditions of Use. In case of such suspension or termination, Amazon may immediately revoke your access to Alexa without refund of any fees. Amazon's failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of its rights.

3.6 Disputes, Applicable Law, Disclaimer and Liability. Any dispute or claim arising from or relating to this Agreement or Alexa is subject to the Applicable Law, Disclaimer and Liability, and all other terms in the Conditions of Use & Sale.

3.7 Disclaimer and Liability. Without limiting the Disclaimer and Liability terms in the Conditions of Use & Sale, and unless otherwise required by applicable law, in no event will our or our licensors' or our service providers' aggregate liability with respect to any claim arising from or relating to this Agreement or your use of Alexa exceed fifty dollars ($50).

3.8 Severability. If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.

3.9 Contact Information. For help with Alexa or resolving other issues, please contact Customer Service by email: or by phone at 1800 323 028 (toll free) when dialing in Australia or at 0800 453 249 (charges may apply) when dialing in New Zealand.

For communications concerning this Agreement, please write to Amazon, Attn: Legal Department, P.O. Box 81226, Seattle, WA 98108-1226, USA.

Alexa Communication Schedule

AMCS LLC ("AMCS"), an affiliate of Amazon, may offer you certain Alexa-related communication services, such as the ability to send and receive messages and calls and connect with other Alexa users, and the ability to place outbound calls to phone numbers (collectively, "Alexa Communication"). This schedule is part of the Alexa Terms of Use and you agree to these terms when you register for or use Alexa Communication. Your use of Alexa Communication is also subject to the Alexa Communication Usage Guidelines, which are part of this schedule. AMCS and its affiliates may offer services other than Alexa Communication, which are not covered by this schedule and may be subject to other terms.

1.1 General. Your messages, communications requests (e.g., "Alexa, call Mum"), and related interactions are "Alexa Interactions," as described in the Alexa Terms of Use. Amazon processes and retains your Alexa Interactions and related information in the cloud in order to respond to your requests (e.g., "Send a message to Mum"), to provide additional functionality (e.g., speech to text transcription and vice versa), and to improve our services. We also store your messages in the cloud so that they're available on your Alexa App and select Alexa Enabled Products. You can enable enhanced communication features, such as group calling, in the Alexa app. When enabled, we will de-crypt, process, and then re-encrypt your audio and video calls in the cloud. We do not retain the audio or any information about the content of your calls. You or other call participants may be able to ask Alexa to help with certain functions during a call, such as "Alexa, volume up" and "Alexa, hang up." Certain Alexa Communication services are provided by our third party service providers, and we may provide them with information, such as telephone numbers, to provide those services. Alexa Communication is only available on select Alexa Enabled Products, and features may vary. Learn more.

1.2 Registration. You provide your phone number when registering for Alexa Communication. AMCS will verify this number by sending you an SMS message (carrier charges may apply). Other users who know your contact details will be able to contact you using Alexa Communication. Your registration name and contact details may be used to identify you to other users, such as when you send a message to a recipient who does not already have your contact details. Your phone number also may be displayed as a caller ID on your outbound calls to phone numbers.

1.3 Contacts. Amazon will periodically import and store your contacts to improve your Alexa Communication experience. Amazon uses information about your contacts and connections, including who you communicate with the most, to provide and improve our services. For example, we use this information to identify most likely call recipients (e.g., when you ask "Alexa, call Bill," Alexa can better identify which Bill you want to contact).

1.4 No Access to Emergency Services. Alexa Communication are not a replacement for traditional two-way telephone or mobile phone service, and do not function as such. You acknowledge that you cannot use Alexa Communication to access emergency services, such as 000 or 111. Alexa Communication are not designed or intended to be used to send or receive emergency communications to any police, fire department, hospital, or any other service that connects a user to a public safety answering point. You should ensure you can contact your relevant emergency services providers through a mobile, landline telephone, or other service.

1.5 Drop In. The optional Drop In feature allows permissioned users to instantly connect to your Alexa Enabled Products for a voice or video chat without you needing to take any action. If you grant Drop In permission to yourself, anyone in your household also receives Drop In permission; and if you grant Drop In permission to a contact, anyone in that contact's household also receives Drop In permission. Users with Drop In permission may see an indicator to let them know if your device has been recently active. This indicator is based on your Alexa Interactions. Learn more.

1.6 Limitations. AMCS does not currently charge fees for Alexa Communication. Without prejudice to your rights, we may in the future introduce changes to this policy in accordance with applicable laws. You and/or the recipient of your calls or messages may be required to pay carrier fees for data usage. AMCS has no responsibility for such fees.